Our Policy

The Single Girl fully stands behind our products. We believe they are a reflection of our business and us personally. So if you’re reading this: thank you for considering our Thread Line, Gift Shop and our Single Girl Ring! Nothing makes us happier than a sister Single Girl joining our movement to choose self-love! We promise to do our very best in delivering your custom ring that reflects your design choices in our customized setting. As for our Thread Line and Gift Shop items, we had fun designing them and we hope you enjoy them as much as we do! 

Here are some things to know prior to your purchase of The Single Girl Ring: 

You can cancel your order during our “girl’s unsure” period of 48 hours after submitting your order by calling us directly at 609-256-7444 and receive your full deposit back on the same credit card you used to purchase. No other credit cards can be used for refunds. After 48 hours, your order will be submitted and your Single Girl Ring will be on the design table...yay! 

We know you will love wearing your custom designed ring! But here’s the stickler: the ring is custom to your specifications so there is no refund or credit available after the initial 48 hours is over. Please make sure you love what you see first. If you’re not sure, please call us at 609-256-7444 and we’ll be happy to talk it over with you. 

Even though we would never send a ring to you that is less than perfect on purpose, we want you to know that if there is any defect in the way of the band and setting (i.e. prongs, bearing, gallery or otherwise, please snap a pix and call us at 609-256-7444 immediately after opening your package. We promise to fix anything that is not quite right! 

Now that the business is behind us, thank you from the bottom of our hearts and welcome to the world of The Single Girl!  

Warranty 

Our hope is that you love your custom Single Girl Ring enough to cherish and maintain it properly. For the safety of your diamond and gemstones, please take good care of cleaning it and every now and then. Make sure to check your prongs are doing their job. We cannot warranty missing diamonds or gemstones and would hate to have you lose them - ever! 

If it’s worth it to you, you may want to look at insuring your ring for peace of mind. It is not an expensive policy and mostly all insurance companies offer insurance for valuable items. 
 
Remember to please keep your certification documents for the diamond you purchased from us. That is the only way to ensure your investment!  

Thread Line & Gift Shop 

We hope you will never have to return any of our Single Girl purchases for any reason! But just in case there is a mishap, please read below and we're sure any questions you may have will be answered here!

Delivery-When will I get my order? 

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 

- USA: 5-​8 business days 

- International: 10-20 business days 


Where will my order ship from? 


We work with an on-demand order fulfillment company with facilities worldwide! 


Will I be charged customs for my order? 


An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 


My order should be here by now, but I still don't have it. What should I do? 


Before getting in touch with us, please help us out by doing the following:

 ● Check your shipping confirmation email for any mistakes in the delivery address. 

 ● Ask your local post office if they have your package. 

 ● Stop by your neighbors in case the courier left the package with them. 

Pro tip: Package theft is on the rise—I​ f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@thesinglegirl.com with your order number. 


If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. Pro tip: The zip code is the most important part of the address. Use a simple tool like U​SPS ZIP code lookup​ to make sure you get it right! 


Orders


How are your products made? 


We work with a reliable, high-quality manufacturer. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!


How do I track my order? 


If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@thesinglegirl.com. 


I received a wrong/damaged product, what should I do? 


We’re so sorry if the product you ordered arrived damaged! To help us resolve this for you quickly, please email us at hello@thesinglegirl.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! 


Returns


What’s your return policy? 


We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at hello@thesinglegirl.com


Do you offer refunds?


Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@thesinglegirl.com with photos of wrong/damaged items and we’ll sort that out for you.


Can I exchange an item for a different size/color? 


At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

 

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@thesinglegirl.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!